Dear Mrs. Oldham, I recognized your e-mail address... Thank you so much. I appreciate your wonderful review and I know for sure it is a sincere thought because I met you and I had the pleasure to know you and your husband in person. Everybody here felt so glad to be helpful to you and we really hope to meet...

Dear Guest, thank you for letting us know your impressions. I am sorry if you didn't get the room you desired if I knew that you weren't feeling comfortable I'd surely have tried to give you a better solution. We have beautiful deluxe rooms and suites, maybe by knowing what you wished to have I would have given to you...

Dear Guests, thank you so much for the lovely words spent regarding your recent stay here at the Romanico Palace. Iam happy to see that you had the services and the room that you expected to find. Finally I appeciate your good suggestions and I sincerely hope to have the pleasure to welcome you here again in the next future....

Dear Heather, thank you for your review left about your recent stay here at the Romanico Palace. We apologize for the little inconvenients you had: i.e. the cleaner who arranged your personal objects not in the desired way, or the menu that you hadn't for the mini bar. I assure you that every room has got it own! In reference...

Dear Ladies, Thank you very much for writing your opinion and comments about our hotel. We are now writing to explain to you and to the other guest what has happened during your stay in our hotel. This just to tell both sides of the story. We believe you are unhappy with all the situation, but let’s face it point...

Dear guest, thank you for letting us know your thoughts about your recent stay here at the Romanico Palace. I feel so sorry that you didn't find our staff helpful and "warm" and I can imagine why: the first of May is the workers holiday so most of the shops and public transportation are not working. We saw a vein...

Dear Guests, thank you for your lovely words left about our hotel facilities. We hope we have been helpful to you and contributed to your pleasure. Yours Sincerely Ilaria Lucani

Dear Guest, thank you for your impressions left about your recent stay here at the Romanico Palace. Everytime we have these reviews we take in consideration all your suggestions because we really think that in this way we are able to improve our standards. I feel very sad because I see a note of disappointment but please let me explain...

Dear Guests, thank you for the review sent on the tripadvisor. I am so sad to see that a negative note damaged your stay here. Everybody here tries to give their best to make our guests feeling at home and very coddled. Please accept my apologize if we didn't get the effect desired and give us the possibility to show...