It's a completely run down hotel. Heating doesn't work, nor do airconditioning units, smelly rooms, some without locks because they were broken and just had a hook on the inside of the room. The site has nothing to do with the reality. Moreover, most of the staff were not even Italians but Indians or Pakistanees, not speaking english and when... more

This was recommended to us as a very comfortable hotel offering luxury. Well, it certainly was dated . The service was extrememely disppointing. The staff was inefficient and often with bad manners. I have no idea what the name of the hotel used to mean, but it certainly should not be offered as a luxury hotel these days. more

I treated my girlfriend to three nights at the Hotel Hermitage. In contrast to some of the other reviews, we found the staff helpful and friendly, the room of a decent size and quality (although the shower cubicle was broken and the room smelt a little musty initially) and the breakfast typical of most other mid-price European hotels we have... more

Stay away. The first room they gave us smelled so bad I thought something had died there. The next room only had one plug for the TV and refridgerator; take your pick, but only one at a time. Turns out that it didn't make any difference since the fridge was broken. The room was filthy. Ignor the Hotel's website: miles... more

The “Grand” Hotel Hermitage is labeled as a 4 star hotel, and from the looks of their very selective website, it appears so. As a guest in this hotel, let me inform you, ignore that website totally. The room I had was very small, which I won’t really complain about, but it was lacking some things such as: working heat,... more

Having read previous reviews, my wife and I were a bit nervous about our booking. However, having just spent 2 weekend nights we were pleasantly surprised. We arrived late on the Friday night and we were met by a very friendly reception staff member who directed us to a wonderful restaurant 5 minutes walk away. The room was very acceptable... more

I agree with other fellow travelers: this hotel is terrible! I don't know where it got its 4 stars rating from. It's not more than a 1-star place! My room was very small and definitely looked old. The bathroom was clean but required uergent refurbishment. Breakfast was very poor. Luckily I slept here only one night, checking it late in... more

As this hotel was booked through the organisation that was arranging the conference I was attending in Rome, I did not have any input in choosing the hotel. When we got to the hotel (which is really quite far out of town), we were told we were being transferred to another hotel in the chain for one night. Not being... more

I was at the end of my trip in Italy and Rome was our last stop. I was not expecting much given that I am travelling alone and as a single traveller you always end up with the worst hotel rooms ever even if we pay a surcharge….. That said my room was so tiny that when I wanted to... more