We stayed here for the final night of an Insight tour. The room they gave us smelt of smoke and was right beside the huge air conditioning fans. They told us to open our windows to get rid of the smell but when you did that you couldn't hear anything because of the noise from the fans. The front desk... more

We were part of a large group that occupied both the Ritz and the Regent. We had a great spacious room that was really clean and comfortable. The staff were helpful, the American breakfast was more than adequate, and the location of being close to a station but in a quiet area suited us. The three day metro/bus ticket was... more

I disagree with a lot of the negative reviews of this hotel. I stayed there for 2 nights at the beginning of a tour of Italy. The underground train stations were right down the street and we were in the city center within a few minutes. I thought the hotel felt unique and elegant with large hotel rooms by European... more

I stayed here for a little less than a week. Mine and my friends computer were both stolen from our rooms while we where out. The hotel said their insurance would cover and as soon as I got home I emailed the address they gave me. Almost a month has passed and I have yet to heard back from them.... more

The Ritz left me with mixed feelings. When I checked in I was given a room in the Regent Hotel, which is next door and run by the same company. The room was not pleasant. Very especially, it had a shoddy window frame that didn't shut well and let in all the noise from the street below. After complaining I... more

the hotel room did not look like the pictures,i was disappointed and scared.it was pocky and dark could not unpack only 4 hangers.double bed was 2 singles put together.the heater was broken and cracked,it should of been condemed,DANGEROUS.The rattle of the shutter kept us awake.it should not have 4 stars.the room was clean.the rooms should have 2 stars,we were on... more

I am a solo traveler and spent two nights at the Ritz as part of a tour group. The room was more like a cell! The bed was so close to the wardrobe that the latter could not really be used. The brocade wallpaper and drapes were overpowering and added to the gloom of the poor lighting. There was NO... more

My wife and I stayed here on August 30 for one night prior to a cruise. The hotel was selected as part of the cruise booking so we did not know much about the hotel or location until we arrived. The hotel seems to be located in an urban residential area. Our third floor, street side room included a sitting... more

The staff are unfriendly, unhelpful and look like they hate their lives. Our bed-spread had a cigarette butt on it and the faulty shower went from hot to cold. It's a far distance from the centre and we had to get taxis when the train stopped. When we asked could if we extend our stay, they couldn't have given a... more