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Best Western Hotel Universo


Best Western Hotel Universo
Hotel class 4 of 5
Via Principe Amedeo 5B, Rome 00185, Italy
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Traveler Reviews

73% Recommend
3.5 of 5 stars 173 reviews
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By trip type
All (173)
[ Date ] [ Rating ]
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5 of 5 stars
troch 3 contributions
Paris
Jun 30, 2009 | Trip type: Business, Solo travel

I've been a few times at the Universo this last 6 months for business. Before to find Universo, I have tried some other hotels around Termini but I've never found a so good place. Staff is professionnal, Rooms are large, bathrooms are delightfull, very clean, very well equiped, beds are very cumfortable, breakfast is served in the room at the... more

Management response from
Direzione_Universo, The Management

Dear Mr. troch, first of all we would like to thank you for having chosen the Best Western Hotel Universo for your roman stay. It was a real pleasure reading that our services satisfied your expectations at the best. Thank you for sharing your experience here on TripAdvisor. Comments like the one you have wrote are important for us in...

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4 of 5 stars
smc83 4 contributions
Puerto Rico
Jun 25, 2009 | Trip type: Family

I had read in a website that it was - "2 Minutes from the Termini Stazione" - So I have to clarify that this is if you get the right end!!! The Train Station is huuuuge and we got off the very other end and it was a 20 minute walk, but after walking with our suitcases through the street... more

Management response from
Direzione_Universo, The Management

Dear smc83, many thanks for your good comment about our Hotel. We are content you and your family enjoyed the stay at the Best Western Hotel Universo. Thank you also for having reported in the review your satisfation about the accomodation received, infact our rooms have all been recently renovated and that's in order to reach higher quality and service...

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4 of 5 stars
aybc 8 contributions
ca
Jun 21, 2009 | Trip type: Solo travel

Stay was one week. This is an EXCELLENT hotel for the money. All rooms renovated in a Westin Hotel style. Floor 7 rooms have a private balcony with A+ Rome views. Bathroom was new and marble with tub/shower. Bed was great! Location by Termini Train Station made day travel a breeze. On a nice street with other tourist hotels and... more

Management response from
Direzione_Universo, The Management

Dear Aybc, we have been delighted to read that you enjoyed your stay at Best Western Hotel Universo. One of our main goals is clients' satisfaction therefore we were more than pleased to acknolewdge that you were happy with your room and with the hotel location. The central position of Best Western Hotel Universo allows our guests to reach every...

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4 of 5 stars
audmonamikaela 6 contributions
lillestrøm.norway
May 21, 2009 | Trip type: Couples

our room was spacious and had a big tv..the hotel is centrally located..10 to 15 minutes walk from the train station..the breakfast was good, many to choose, the staff spoke english, restaurant served sumptous food even though we came there late, there was a gym but we were not able to use it, internet cafes outside and some food shops,... more

Management response from
Direzione_Universo, The Management

Dear Client, Thank you so much for reviewing Best Western Hotel Universo here on TripAdvisor. We really appreciate your comments about our hotel and staff. We are glad you benefited from our convenient location and were able to enjoy and get around Rome easily. We are pleased to read that you liked your assigned room and the tv. Our main...

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3 of 5 stars
lOVEMYLUXURY 2 contributions
Co-Louth
May 14, 2009 | Trip type: Business, Solo travel

Stayed here for 2 nights on a business trip. Location is quite good- bvery close to Termini (the main train station) on a nice enough street with other hotels. The staff were generally very nice and helpful other than 1 guy with glasses who worked at night- he was so bloody rude, arrougant and unhelpful. One the first night, the... more

Management response from
Direzione_Universo, The Management

Dear Sir, first of all we would like to thank you for taking the time to share with us your experience at our hotel. Our clients' reviews are important to improve the quality of our hotel, we are strongly customer oriented and we do not only care about quality but also about the professionalism of our staff and the helpfulness...

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4 of 5 stars
dilinger 12 contributions
Dublin
Apr 17, 2009 | Trip type: Couples

Had a lovely stay at Universo. Location is perfect being around the corner from the main Termini (including both metro lines) and easy walk to Coliseum, ancient Rome, Spanish steps etc... Very nice room with lovely bathroom. Very clean. Friendly staff. Breakfast was fine but got a bit repetitive as we were there for 8 days. Only complaints would be... more

Management response from
Direzione_Universo, The Management

Dear Client, we were very pleased to acknowledge that either our hotel and the area met your expectations and we would like to thank you for posting a good evaluation about us. We are concern that customer care is what makes the difference in our clients' holidays and both our management and our staff are strongly working in order to...

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4 of 5 stars
Taski63 7 contributions
Joensuu, Finland
Dec 29, 2008 | Trip type: Couples

We stayed at Universo six nights at Christmas time in twin room, and we did like it a lot. The staff was very polite and helpful. Room was clean and nice looking with relatively new interior, yet a bit small. Bathroom was spacious and beautiful. The double bed was about average. Working A/C and openable window. Breakfast was OK, but... more

Management response from
Direzione_Universo, Management

Dear Sir, we were pleased to read that your experience in our hotel has been pleasant and we thank you for taking the time to write us your comment. Any comment either positive or negative help us to improve our services to please all our guests. We hope to have you again as our guest very soon, best regards

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4 of 5 stars
thecaribou 40 contributions
Columbus, Ohio
Dec 16, 2008

My husband and I stayed at the Hotel Universo in November 2007. We had a pleasant experience at this hotel. It is located very close to the Termini which makes all of Rome very accessible using both the bus and the metro. We arrived early in the morning after a terrible overnight train ride (as a result of the train... more

Management response from
Direzione_Universo, Management

Dear Client, we were pleased to read that the experience in our hotel met your expectations. Taking care of our clients is important to us and good reviews as yours, are an encouragement to improve our services more and more. We really do hope to have you soon as our guest again, yours faithfully

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4 of 5 stars
Ck0_Sc0 1 contribution
Bern, Switzerland
Nov 21, 2008 | Trip type: Couples

the hotel is ideally located, 5 minutes from the trainstation. the rooms are equipped very beautiful and modern. Breakfast was ok. the staff is helpful - we could easily switch the room (air conditioning didn't always work). finally, i would go again. more

Management response from
Direzione_Universo, Management

Dear Client, we were glad to acknowledge that your stay at our hotel has been pleasant and confortable. Thank you for taking the time to write a rewiew. We hope to have you soon again as our guest. Best regards

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1 of 5 stars
fancy23 1 contribution
New York
Oct 29, 2008 | Trip type: Couples

We had to wait for abaut 40 minutes for the room, because they culdn't fine our resevation, which was made 3 months in advance. The room was too small and to close to the elevator that had a terrible sound. Things disappear from the room and no body take any responsibillity. more

Management response from
Direzione_Universo, Management

Dear Sir, we are very sorry to read you were not satisfied about your stay in our hotel. We want to thank you for your comment, which is helpfull for us to improve our services as customer care is one of our first goal. Regarding loss of things in the room we are deeply sorry and suggest you to contact...

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Best Western Hotel Universo Also Known As

Address: Via Principe Amedeo 5B, Rome 00185, Italy